Shop support
Delivery, warranty, returns and support.
How ordering works today, and who to contact about an order, a delivery or a product.
Ordering & payment
How an order works
- “Buy Now” or “Pre-order” sends an order request with a request ID. Nothing is charged online.
- Our team confirms stock, delivery cost and the payment method with you.
- An order is marked paid only after the payment is verified.
- You receive the order confirmation and support contact from the same record.
Order support
Talk to our team
- WhatsApp: +255 771 144 599 (quote your request ID)
- Phone: +255 771 144 599
- Email: info@ubuntuafyalink.co.tz
- Office: Magomeni Mikumi, Chekanao Street, House No. 04, Dar es Salaam, Tanzania
- Existing AfyaSolar customer? Open My AfyaSolar
Warranty
If something goes wrong
- Contact us on WhatsApp, phone or email with your request ID or order details and a short description of the fault.
- Photos or a short video of the unit and its display help us diagnose it quickly. Keep patients and records out of photos.
- We check the fault with you first, then arrange repair or replacement under the manufacturer's warranty terms confirmed in your order.
- Warranty registration support is included with portable power stations and installed systems.
Being finalised
Terms we are confirming before launch
These will be published here in full. Until then, our team confirms them with you in writing before you pay.
- Warranty period and coverage for each product (manufacturer terms differ by product)
- Delivery areas, lead times and delivery charges
- Installation availability and charges for Shop products
- Returns, cancellations and defective-goods process
- Whether list prices include VAT