Privacy Policy

How we collect, use, and protect your information

Last Updated: September 2025

Ubuntu AfyaLink ("Company", "we", "our", "us") values your trust. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, solutions, and website www.ubuntuafyalink.co.tz (the "Service").

By using our Service, you agree to the practices described in this policy.

1. Definitions

Account: A unique profile created by you to access our Service or its features.
Company: Ubuntu AfyaLink, registered in Tanzania.
Cookies: Small text files stored on your device to improve browsing experience.
Device: Any tool you use to access our Service (computer, tablet, phone).
Personal Data: Information that identifies you as an individual (e.g. name, phone, email, NIDA/ID number).
Service: Our website, applications, booking platform, and digital solutions.
Usage Data: Automatically collected information (IP address, browser type, pages visited, etc.).
You: The individual, clinic, hospital, or organization using our Service.

2. Types of Data We Collect

(a) Personal Data

When you interact with us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Postal or physical address
  • National ID/Passport (where required for contracts or compliance)
  • Payment information (processed via secure third-party providers)

(b) Usage Data

Automatically collected data includes:

  • IP address, browser type, operating system
  • Pages you visit on our website
  • Date, time, and duration of visits
  • Device identifiers and diagnostic data

(c) Cookies & Tracking

We use Cookies to:

  • Keep you logged in securely
  • Remember your preferences
  • Analyze traffic and improve Service performance

3. How We Use Your Data

We may use your information to:

  • Deliver and maintain our Services (AfyaSolar, MedFix System, AfyaBooking).
  • Register and manage your Account.
  • Process orders, payments, and contracts.
  • Communicate with you (via email, SMS, WhatsApp, or app notifications).
  • Share updates, promotions, or healthcare innovations (only if you opt-in).
  • Monitor Service performance and prevent fraud.
  • Comply with legal obligations in Tanzania and other applicable laws.

4. Data Sharing

We do not sell your Personal Data. We may share it in these cases:

  • With Service Providers: Vendors, technicians, or partners who help us deliver the Service.
  • Business Transfers: In case of merger, acquisition, or restructuring.
  • Legal Requirements: If required by law, regulation, or valid government request.
  • With Your Consent: For specific uses that you approve.

5. Data Retention

  • Personal Data is kept only as long as needed for Service delivery, compliance, or legitimate business needs.
  • Usage Data is usually retained for shorter periods (unless needed for security or improvements).

6. Data Security

We use reasonable technical and organizational safeguards (encryption, secure servers, access controls) to protect your data. However, no system is 100% secure — so we encourage you to protect your login credentials.

7. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us information, please contact us to remove it.

8. International Transfers

Although we operate in Tanzania, your information may be stored or processed in other countries by our partners or service providers. We take steps to ensure your data is protected according to this Privacy Policy.

9. Your Rights

You may request to:

  • Access your Personal Data
  • Correct or update your information
  • Request deletion of your data (subject to legal obligations)
  • Opt-out of promotional communications

To exercise your rights, contact us at info@ubuntuafyalink.co.tz.

10. Third-Party Links

Our website may include links to other sites. We are not responsible for their content or privacy practices. Please review their policies before sharing information.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new "Last Updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

📞 Phone: +255 656 721 324
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